Shipping Policy
Effective Date: January, 1st 2025
At Go Kolachi LLC, we are committed to delivering your orders in a timely and efficient manner. Please review our Shipping Policy for details on how we handle shipping and delivery.
Shipping Locations
We currently ship to addresses within the United States. Unfortunately, we do not offer international shipping at this time.
Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation.
- You will receive a notification once your order has been shipped.
Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: Delivery within 3-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
Delivery times may vary depending on your location and the chosen shipping method.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout based on your location and selected shipping option.
Order Tracking
Once your order is shipped, we will provide you with a tracking number via email. You can use this number to monitor the delivery status of your package.
Delayed or Lost Packages
While we strive to ensure prompt delivery, delays may occur due to unforeseen circumstances such as weather, carrier delays, or high order volumes. If your order is delayed or lost, please contact us immediately at info@gokolachi.com or call us at +1 512 678 5384, and we will work with the shipping carrier to resolve the issue.
Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate at checkout. Go Kolachi LLC is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 7 days of delivery. Provide photos of the damaged item and packaging, and we will work to resolve the issue with a replacement or refund.
Contact Us
If you have any questions or concerns about our Shipping Policy, feel free to reach out:
📍 Address: 5900 Balcones Drive Ste 7948, Austin, TX, 78731
📞 Phone: +1 512 678 5384
📧 Email: info@gokolachi.com
Thank you for choosing Go Kolachi LLC. We look forward to serving you!